Refund Policy

Refund terms differ by product, because what you are buying differs. Nothing here limits rights you have under the Consumer Protection Act 1999.

Subscriptions (Heboh, DigitalPasar)

Cancel at any time from your account. Cancellation stops the next renewal and keeps access until the end of the period you have paid for. We refund the current period in full if you cancel within 7 days of the first payment on a new subscription, or if the service was materially unavailable for a sustained period.

Credits and one-off purchases (BetterPicture)

Unused credits are refundable within 14 days of purchase. Credits already spent on a completed job are not, since the processing cost has been incurred. If a job fails or produces nothing usable because of a fault on our side, we return the credits automatically — you do not need to ask.

Physical goods (LampuKita)

Return within 14 days of delivery in original condition for a full refund; we cover return shipping if the item arrived damaged or was not what you ordered, and you cover it otherwise. Made-to-order and personalised lamps are not returnable unless faulty.

Digital goods bought through DigitalPasar

DigitalPasar is the merchant of record, so refund requests come to us rather than to the seller. Because files are delivered immediately, downloaded products are not refundable on change of mind. We do refund where the file is faulty, does not match its description, or was never delivered. Approved refunds are recovered from the seller’s next payout.

How to request one

Email faezmurshidiadnan@gmail.com with the order or reference number from your receipt. We respond within 3 business days. Approved refunds go back to the original payment method and typically take 5 to 10 business days to appear, depending on your bank.

Chargebacks

Please contact us before raising a chargeback — it is almost always faster. If you have already raised one, tell us so we can respond to your bank rather than leaving it to time out.